Privacy Policy

Who we are

GL Vitality Drips provides coordination and support services in relation to wellness programs and consultations with independent healthcare practitioners.

For the purposes of this Privacy Policy, references to “we”, “us” and “our” mean GL Vitality Drips.

The information we collect

Depending on how you interact with us, we may collect personal information such as:

• your name
• phone number
• email address
• suburb, city or delivery address
• date of birth
• information you provide in enquiry forms, emails, SMS, calls or bookings
• health information you provide, including symptoms, medical history, medications, allergies, treatment interests, pathology results, and other information relevant to clinical assessment or service coordination
• payment or invoicing information
• website usage information such as IP address, browser/device information, pages visited, and cookies or analytics data

Australian privacy law treats health information as sensitive information and applies stricter rules to its handling.

How we collect your information

We may collect personal information:

• directly from you when you contact us, make an enquiry, submit a form, make a booking, purchase a service, or otherwise communicate with us
• from healthcare practitioners, nurses, pharmacies or service providers involved in your care or service coordination, where appropriate
• automatically through our website using cookies, analytics tools and similar technologies

Where practical, health information should generally be collected directly from the individual.

Why we collect, hold, use and disclose your information

We collect, hold, use and disclose personal information for purposes including:

• responding to your enquiries
• arranging or coordinating consultations
• supporting clinical assessment by independent healthcare practitioners
• coordinating pharmacy dispensing and delivery logistics
• communicating with you about bookings, invoices, service updates and resources
• maintaining internal records
• improving our website, systems and client experience
• meeting legal, regulatory and administrative obligations
• handling feedback, complaints or access requests

The OAIC requires APP privacy policies to describe the purposes for which personal information is usually collected, held, used and disclosed.

Who we may share your information with

We may disclose your personal information, including health information where relevant, to:

• independent healthcare practitioners involved in assessing or prescribing for you
• AHPRA-registered nurses or other healthcare professionals involved in your care or service coordination
• licensed compounding pharmacies and delivery providers
• payment, invoicing, IT, website, cloud storage, email, and administrative service providers
• professional advisers such as accountants, lawyers, or insurers where required
• regulators, government bodies, courts or authorities where required or authorised by law
• another person or organisation where you have asked us to or consented to the disclosure

We only share information that is reasonably necessary for the relevant purpose. OAIC guidance for health service providers specifically addresses use and disclosure of health information and disclosures required or authorised by law.

Website analytics, cookies and third parties

Our website may use cookies, pixels, analytics tools and similar technologies to understand website traffic, improve functionality, and support marketing or communications.

These tools may collect information such as browser type, device type, pages visited, time spent on pages, referring website, and general location data based on IP address.

You can usually control cookies through your browser settings. Disabling cookies may affect website functionality.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of those third parties.

How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include physical, electronic and administrative safeguards such as:

• secure cloud-based systems
• restricted access to files and records
• limiting access to authorised personnel and contractors
• secure communication and storage practices

No method of electronic transmission or storage is completely secure, but we take reasonable steps appropriate to the nature of the information we hold.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, and as required by applicable law, tax, health record, or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.

Access and correction

You may request access to personal information we hold about you, including health information, and you may request correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

Australian privacy law gives individuals a general right to request access to personal information, including health information, subject to limited exceptions.

To request access or correction, please contact us using the details below.

Privacy complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it.

Please include enough detail for us to understand the issue. We may ask you for further information and will respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC). The OAIC oversees the Privacy Act and the Australian Privacy Principles.

Overseas disclosure

Some of our technology or service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on our website with the updated effective date.